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A Little
About Pro Carpet's History. |
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ProCarpet was founded
in
1993 by
Gregory Cole. Mr. Cole had learned the carpet cleaning business from the
ground floor - as
a technician working for a number of small and large carpet cleaning
firms. It was quite an education! |
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Our
Business Philosophy Includes:
Reasonable
Pricing,
Reliable Service, and
Honest Hard
Work! |
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-
Business
Philosophy
-
What
Not
To
Do!
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Mr.
Cole
observed
that
carpet-cleaning
companies
would
go
out
of
business
because
of
their
business
practices
and
the
way
they
treated
customers.
Their
emphasis
was
to
get
as
much
money
from
each
customer
and
not
worry
about
ethics
or
customer
satisfaction.
"Get
the
money
and
get
out
the
door"
was
often
the
philosophy.
Too
many
companies
encourage
technicians
to
use
bait-and-switch
tactics,
charge
for
chemicals
not
used,
dilute
important
chemicals
like
Scotchgard
(so
they
could
give
it
away
for
"free")
and
a
host
of
other
tricks. Some
even
leave
detergent
out
of
a
steam
cleaning
and
just
use
plain
water.
Many
companies
use
beginner
technicians
with
little
training and background checks were a rarity. Technician turnover was very high!
Customer Complaints we rampant! Repeat customers were rare! |
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-
Business
Philosophy
-
The
ProCarpet™
Way
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Customers
must
be
treated
fairly,
honestly
and
with
respect.
This
is
the
right
thing
to
do
and
it
establishes
the
foundation
for
an
on-going
relationship.
If
a
customer
isn't
satisfied
with
our
recommended service,
we
will
come
back
out
and
see
if
we
can
make
it
right
-
at
no
extra
charge
to
the
customer. We strive to achieve 100% customer satisfaction. Since 1993, we
have serviced over 250,000 customers. A large percentage of these customers were
referrals. We hope that after you have used us, you will pass our name on to
your friends and family. |
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After
the
initial
service
for
a
customer: We send out a
letter thanking them for the business and encourage them to contact Mr. Cole if
they aren't satisfied. We do this for $45 jobs and for $450.00 jobs. We ask each
customer to give us referrals of friends and neighbors. Periodically, we send
reminders when their next service is due and give them special discounts and the
lowest price we are then offering. We don't try to sell customers services they
don't need. We'd rather have customers call us the next time they need our
services. |
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When
possible,
we
structure
our
prices
and
services
so
customers
can
pick
and
choose
the
services
they
want.
As
an
example,
a
Customer
may
want
an Entire House Basic
Carpet
Steam
Cleaning , Deep cleaning in one room and to
add Scotchgard™.
We
wish
all
services
could
be
estimated
over
the
phone,
but
some
services
cannot
be
estimated
until
we
arrive
at
your
house.
The
most
common
are
Pre-treatments or deep
scrubbing
for
heavily
soiled
areas,
Pet
Stains/Odors,
Carpet
Stretching/Repairs
and
Water
Damage
services.
However,
the
Customer
must
always approve a service and the price before we perform it .... no
surprises when it is time to pay the bill!
One exception is when
we surprise a senior citizen by letting them know they get a 10% discount.
To eliminate any confusion we also offer an assortment of packages to save
you even more money. Be sure to visit our specials
page.
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We
only
use
experienced
technicians....
and
we
pay
them
well.
Like
our
customers,
our
technicians
must
be
treated
fairly,
honestly
and
with
respect.
In
an
industry
with
many
fly-by-night
companies,
we
have
never
been
late
with
a
payday.
We
want
our
technicians
to
make
a
good
living
by
providing
services
which
our
customers
need.
We
reward
quality
work
with
special
bonuses.
We
regularly
convince
our
competitors'
best
technicians
to
come
work
for
ProCarpet.
ProCarpet is
a
real
rarity
in
the
carpet
cleaning
industry
-
we
still
have
technicians
who
started
with
us
in
1993. |
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An
independent company named "Consumers Choice Awards" takes annual
customer satisfaction surveys of many types of businesses in the Atlanta
area.
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From
2000-2003, and again in 2006 & 2007
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ProCarpet Was
Voted Atlanta's
BEST
in Carpet & Upholstery Cleaning
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Having Won Six Years out of Eight tells us that we are doing something
right! |
