If carpet has a natural enemy, it has to be pets. When the dog, cat or other pet creates a mess it is most important to clean it up as soon as possible. Then, blotting the area with  dry absorbent towels will reduce problems by getting the urine out before it can soak in and permanently stain the carpet. Blotting the area with club soda  can, in many cases, remove the stain.

First, the simple facts. Some minor stains and odors can be removed with a basic cleaning. However, no carpet cleaning company can guarantee results on many pet stains & odors with just a basic cleaning.

More often, pet odors require special enzymes and other chemicals to eliminate the smells. Pet urine, which has soaked into the padding and under-flooring, is especially stubborn. Sometimes we must replace that part of the pad or under-flooring.

Urine can also permanently stain the carpet & remove some of the carpet color. If this has happened, there are really two choices:

1. The technician may be able to cut out the bad area and replace it with a piece from a remnant or a piece from the back of a closet. The location of the stain, the age of the carpet and amount of natural fading of the carpet color influence the practicality of this choice.

2. We may be able to re-dye the spots, but we can't always guarantee a perfect color match. Carpets take dyes differently and the process is as much an art as it is a science.

Make sure you point out known pet odors/stains. If extra chemicals and work will be involved, your ProCarpet technician will give you an estimate prior to starting.

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